privacy policy

Privacy Policy – GO Bus Transport (UAE)

At GO Bus Transport, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services through our website, WhatsApp, phone calls, email, or any booking channels.

By using our services, you agree to the terms described in this policy. This policy applies to all customers and website visitors using our transport services across the United Arab Emirates.

1. Information We Collect

When you contact or book services with GO Bus Transport, we may collect the following personal information:

• Full Name
• Email Address
• Phone Number
• Service Type Requested (Staff, School, Labour, Bus Rental, etc.)
• Pickup Location and Drop-off Location
• Vehicle Type Preference
• Booking Date and Schedule Details
• Any additional message or special request

We may also collect non-personal information such as:

• Browser type and device information
• IP address and general location
• Website usage data for analytics and improvement

How We Collect Information:

• Website contact or booking forms
• WhatsApp communication
• Phone calls
• Email inquiries
• Online booking system (if applicable)

This information helps us provide accurate quotations, manage bookings, and deliver safe and reliable transportation services.

2. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

• Responding to inquiries and booking requests
• Confirming and managing transport services
• Assigning drivers and planning routes
• Coordinating with our operations team
• Sending booking confirmations and service updates
• Improving customer experience and service quality

Your data is only shared internally with staff members such as dispatchers, customer support agents, and drivers when necessary to complete your service.

3. User Consent

By using our website or contacting us through any channel, you consent to:

• Collection and use of your personal information as described in this policy
• Internal sharing of your details for service delivery
• Communication via phone, email, or WhatsApp regarding your booking
• Use of cookies for website performance and improvement

If you do not agree with this policy, you should discontinue using our services.

You may also:

• Request data correction or updates
• Request deletion of your personal data by contacting us at info@gobustransport.com

4. Cookies Policy

Our website uses cookies to improve performance and user experience.

Cookies are small text files stored on your device that help us:

• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Enhance security and prevent fraud

You can control cookies:

You may disable cookies through your browser settings. However, disabling cookies may affect website functionality and booking features.

By continuing to use our website, you agree to our use of cookies.

5. Data Sharing & Third Parties

GO Bus Transport does not sell, rent, or trade your personal information.

We only share data when necessary to provide services:

• With drivers (for pickup and drop coordination)
• With internal operations and booking teams
• With legal authorities if required by UAE law

We do NOT:

• Sell your personal data
• Share data with advertisers
• Use your information for unrelated third-party services

6. Data Security

We take data protection seriously and apply appropriate security measures including:

• Secure servers for data storage
• Access control for authorized staff only
• Regular monitoring and system updates
• Internal data protection procedures

However, please note:
No online system is 100% secure, and users should avoid sharing sensitive financial details via WhatsApp or email.

7. Data Retention

We retain personal information only as long as necessary to:

• Complete transport services
• Maintain business records
• Comply with UAE legal or tax obligations

You may request deletion of your data at any time by contacting us at info@gobustransport.com.

8. Policy Updates

We may update this Privacy Policy from time to time due to:

• Legal requirements
• Business changes
• Service improvements

All updates will be posted on this page with a revised “Effective Date.”

Continued use of our services means you accept the updated policy.

9. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us:

GO Bus Transport
1st Floor, Office #09, Al Ahrar Building,
Deira, Near Abu Bakkar Metro Station,
Dubai, United Arab Emirates

📞 +971 56 304 8829
📞 +971 52 736 6525
📧 info@gobustransport.com
🌐 https://gobustransport.com