At Go Bus Transport, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you interact with our services through our website booking form, WhatsApp, phone, or online portal.

By using our services, you agree to the terms outlined here. This policy applies to all bookings and inquiries related to our transport services across the UAE.

Information We Collect

When you contact or book with Go Bus Transport, we may collect the following personal information:

• Name
• Email address
• Phone number
• Selected service 
• Pickup and drop-off details
• Vehicle preference
• Any additional message or request submitted through the form

We may also collect non-personal information such as browser type, device information, and general location (IP-based) to improve website performance and user experience.

All data is collected directly through:

• Our website contact or booking form
• WhatsApp chat
• Direct phone calls
• Online booking portal

This information helps us respond to your inquiries, process bookings, and provide safe, efficient, and timely transport services.

How We Use Your Information

The personal information we collect is used strictly for providing and improving our transport services. Specifically, we use your data to:

• Respond to inquiries and booking requests
• Confirm and manage your transport service
• Coordinate with our operations team and assigned driver
• Send service updates or notifications (if required)
• Improve user experience and customer support

Your information may be shared internally with our team members, such as booking staff, dispatchers, and drivers, only when required to fulfill your request.

We do not sell, rent, or trade your personal information with any third parties. Any sharing of information is done with your clear understanding and consent.

User Consent

By using Go Bus Transport’s website or communicating with us through our available channels, you give your consent for the following:

• Collection and use of your personal information as outlined in this policy
• Sharing your details internally with relevant staff or drivers to complete your service
• Contacting you through email, phone, or WhatsApp for booking updates or confirmations
• Use of cookies and similar tools to enhance website functionality (explained in the next section)

If you do not agree with any part of this policy, we recommend not using our services. You may also:

• Withdraw your consent at any time
• Contact us at info@gobustransport.com to request data deletion or changes

Cookies Policy

Like most websites, Go Bus Transport uses cookies to improve user experience, analyze website performance, and support key booking features.

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and enhance how our site functions.

We may use cookies for the following purposes:

• Functionality: To ensure booking forms, contact features, and navigation work smoothly
• Analytics: To track website traffic and understand user behavior (e.g., via tools like Google Analytics)
• Security: To detect and prevent fraudulent or harmful activity on the site

Your Choices:

• You can control or disable cookies through your browser settings
• Disabling cookies may limit the full functionality of our website or booking system

By continuing to use our website, you agree to our use of cookies in line with this policy.

Data Sharing & Third Parties

At Go Bus Transport, we respect your privacy and do not sell, rent, or trade your personal information with external parties.

Your data is only shared when it’s necessary to deliver the service you requested, and always with your awareness and consent.

We may share your information with:

• Drivers: To coordinate pickups, drop-offs, and other service-related logistics
• Internal staff: Such as booking coordinators, operations, or customer support to manage your request
• Legal or regulatory bodies: Only when required by law or to protect our legal rights

We do NOT:

• Sell or lease your personal information to third-party advertisers
• Share your data with unrelated service providers or platforms

All data shared is limited to what’s necessary for the task at hand and is handled securely within our internal systems.

Data Security

Go Bus Transport is committed to keeping your personal information safe and secure. We use reasonable technical and administrative measures to protect your data from loss, misuse, or unauthorized access.

Our security practices include:

• Secure server environments for storing form submissions and booking details
• Access control to ensure only authorized staff and drivers can view your data
• Monitoring and updates to keep systems protected from vulnerabilities
• Internal data handling procedures to ensure information is only used when needed

While we strive to use commercially acceptable means to protect your personal information, please note:

• No method of transmission over the Internet or electronic storage is 100% secure

We encourage users to avoid sharing sensitive information (such as payment details) through unsecured channels like email or text.

Data Retention

Go Bus Transport retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by applicable laws.

Our data retention practices include:

• Service-related data (e.g., booking info, contact details) is kept during the active service period
• Basic records may be stored temporarily for reporting, support, or follow-up purposes
• Data required for legal or tax reasons may be retained as per regulatory requirements
• Information is securely deleted upon request or when no longer needed

We base all retention periods on:

• Your direct consent
• The purpose of the information
• Legal obligations where applicable

You may contact us at info@gobustransport.com to request deletion or updates to your personal data at any time.

This privacy policy applies only to Go Bus Transport and the services we directly offer.

Policy Updates

Go Bus Transport may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or user feedback.

Here’s what you should know:

• Any changes will be posted on this page with an updated “Effective Date” at the top
• In case of significant updates, we may notify you directly via email or through a website notice
• Continued use of our website or services after changes are posted means you accept the updated terms

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, please feel free to contact us:

Go Bus Transport
1st Floor, Office #09, Al Ahrar Building, Deira, Near Abu Bakkar Metro Station, Dubai, UAE
+971 56 304 8829
+971 52 736 6525
info@gobustransport.com

We’re here to assist you and ensure your experience with us remains safe, transparent, and respectful of your privacy.